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Production issues are typically discovered through monitoring and support tickets, allowing us to address any problems promptly and efficiently. We ensure that all customer data and operational environments are secure and functional at all times.
Incident Management and Support
In the unlikely event of a critical issue affecting the connector app’s functionality within Jira, Company/Organization will initiate a rollback or deploy necessary fixes to maintain service continuity. However, since data handling is exclusive to the standalone PassMan solution, there is minimal risk of data-related incidents within the connector app.
Developer Responsibility and Accountability
MORESIMP, the developer of the PassMan Enterprise App, takes full responsibility for both the connector app and the standalone PassMan password management solution. As both products are developed and maintained by MORESIMP, we are committed to ensuring the reliability, security, and performance of each, promptly addressing any issues that may arise. Customers can rest assured that all aspects related to the app’s integration with Jira, as well as the functionality of the standalone vault, are backed by comprehensive support and oversight from MORESIMP’s development and support teams.
Additional Information
For further details regarding PassMan’s data handling policies and general privacy practices, users can visit the PassMan official website.